Refund and Cancellation Policy

This policy explains how cancellations and refunds work for payments made to Qwintsoft LLP for our products and software development services.

Where a product has its own refund policy, or you have signed an agreement with us, that product policy or agreement applies first. This policy covers anything they do not address.

Qwint Caption is sold through https://qwint-caption.com. Refunds and cancellations for Qwint Caption purchases follow the Qwint Caption Refund and Cancellation Policy at https://qwint-caption.com/refund-cancellation-policy.

The Qnexa app is free to download from the Apple App Store and Google Play.

Any purchase made inside an app downloaded from an app store is billed by Apple or Google. Refunds for those purchases are handled by the app store under its own refund policy, so please request them through Apple at https://reportaproblem.apple.com or through Google Play at https://support.google.com/googleplay/answer/2479637.

Fees, milestones, cancellation rights, and refunds for development projects are set out in the proposal or agreement for that project.

Unless your agreement says otherwise, you may cancel a project by written notice to contact@qwintsoft.com. Fees for work already delivered, or in progress at the time of cancellation, are payable and not refundable. Advance payments for work that has not started are refunded, less any third-party costs we have already paid on your behalf, such as licences, hosting, or app store fees.

If we cancel a project for reasons within our control, we refund amounts you paid for work we have not delivered.

If you are charged twice for the same payment, or your account is debited for a payment that failed, contact us with the payment details. Once confirmed, we refund the duplicate or failed amount in full.

Email refunds@qwintsoft.com with your name, the product or project, the invoice or order number, the payment date and amount, and the reason for your request.

We acknowledge requests within 2 business days and tell you our decision within 7 business days. Approved refunds are made to the original payment method, and usually reach your account within 5 to 10 business days, depending on your bank or payment provider.

If you are not satisfied with how your request was handled, contact our Grievance Officer, Shrey Dadhaniya, at contact@qwintsoft.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

We may update this policy from time to time. The version in effect when you made your payment applies to that payment.