Qnexa Privacy Policy

Qnexa is a sales lead tracker and CRM app for ceramic, tile, slab, and stone businesses, published by Qwintsoft LLP on the Apple App Store and Google Play.

This policy explains what information the Qnexa app collects, how we use and protect it, and the choices you have. It replaces the earlier privacy notice published for the app.

Qnexa is intended for business use by people aged 18 or over.

Account information: your mobile number, which we use to verify your identity and sign you in, and the name, email address, and business address you choose to add to your profile.

Lead and business data you add: company names, contact person details, phone numbers, addresses, products, samples, catalogues, quotations, payment terms, notes, reminders, tags, and other lead details.

Photos, files, and voice notes (optional): business card images, documents, photos, and voice notes you capture or upload. The app requests camera, gallery, file, or microphone access only when you use these features.

Location (optional): when you pin a lead or visit on the map, the app uses your device location with your permission.

Call logs (optional, Android only): if you grant call log permission, the app reads call metadata (phone number, time, duration, and call type) so it can match calls with leads in your workspace. It does not record calls.

Device and diagnostic information: device identifiers used to secure your account and prevent fraud, and crash logs and diagnostics that help us fix problems.

We use your information to sign you in, protect your account and workspace, and provide the app’s features: creating and managing leads, tracking products, samples, and quotations, scheduling follow-ups and reminders, showing call history on lead timelines, mapping visits, and producing sales activity reports for your team.

Business card images may be processed to extract text into lead details. This can happen on your device using Google ML Kit, or through our AI processing services when you use AI features.

We use crash logs and diagnostics to keep the app reliable and improve its performance.

We do not sell your personal data or lead data.

Qnexa lets businesses work in shared workspaces. Lead data, notes, call activity, and reports you add to a workspace can be seen by other members of that workspace, according to the access the workspace owner sets.

Each workspace’s data is kept separate from other businesses’ data.

We share information only with service providers that help us run the app, such as authentication and SMS verification, cloud hosting and storage, databases, text recognition, AI processing, and crash reporting. They may use it only to provide their services to us.

We may also disclose information when required by law, to respond to valid legal requests, or to protect the rights, property, or safety of Qwintsoft, our users, or others.

Information is encrypted in transit between the app and our servers. We separate each workspace’s data and limit access to team members who need it to operate and support the app.

No digital system is completely secure, but we take reasonable steps to protect your information.

We keep your account and lead data while your account is active. When you delete your account, we delete it within 30 days, except where we must keep certain records to meet legal obligations. Deleted data is removed from backups within 90 days.

Crash logs and diagnostics are kept for up to 90 days.

You can turn off camera, microphone, location, file, and call log access at any time in your device settings. Features that depend on that access will stop working, but the rest of the app will continue to work.

You can ask to see, correct, or delete your information by emailing support@qwintsoft.com. To delete your Qnexa account and its data, follow the steps at https://qwintsoft.com/qnexa/delete-account.

We will update this page if the way Qnexa handles information changes, and revise the effective date shown above. Where required, we will also tell you in the app.

Qwintsoft LLP, 418, Rise On Plaza, Above HDFC Bank, SarthSnehdeep Society, Mahavir Nagar, Meldinagar, Vejalpur, Ahmedabad, Gujarat 380051, India.

Email support@qwintsoft.com for privacy questions or requests about Qnexa. Our Grievance Officer, Shrey Dadhaniya, can be reached at contact@qwintsoft.com.